Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

742 Review(s)
justin miura May 12, 2014
I texted Keith on Mother's day, during a dinner. He got back to me promptly. A little background on my situation. We had yet to (my gf and I) even be pre-qualified. He phoned me back, got some info and walked me through the beginning of pre-approval which we needed in 2 days. We ended our call at 11 something p.m. that night. The next day he walked us through more steps, got me pointed straight as an arrow so that I felt totally secure with the process and allowed us to use HIS OFFICE as the place to finalize our offer papers. My mom and dad were bombarding him with questions, I had questions.. Needless to say, our broker showed up a tad late and things ran over, as in hours past when he was scheduled to close. He didn't budge one bit, still offering us refreshments AND EVEN sharing some research HE HAD DONE ON THE PROPERTY well into the night. It was tidbits of information that NOT EVEN MY BROKER was on point with. Things that could have proved substantially painful had we gotten the home, which unfortunately we did not. This guy is just a loan officer. I'm sorry to say this, but he was more versed than my realtor. I'm so sorry, I hope you don't read this, but it's the GD truth. Then, there at the age of 32, and with limited experience in this whole process of buying a first time home, I knew that this guy was a keeper. He will make you feel like you are the only person in the world. A+ service, loyalty, dedication and diligence. Knows his stuff inside and out and proved to me that I need to get him out there for others to find. I'm taking the time to register and post this review because he went so far beyond the call of duty it's sinister. Didn't get one cent for all that hard work. Don't worry, Keith. We got you. Thank you for all that you did for us, we'll be back. M & J
nakasonek011 May 3, 2014
He was always ready to help. Responded to our questions immediately. Was available during the weekends. Promptly brought documents to our home.Explained in detail the process for our loan, kept us appraised on the loan approval status. Worked two loans at the same time to facilitate closing the deal within 45 days
kchunter9 April 30, 2014
Nelson and all of the staff members at Primary Residential Mortgage made the refinance process simple and trouble-free. Nelson and his team were very helpful and knowledgeable in answering all our questions and concerns in a quick, efficient manner. We highly recommend Nelson and his staff to anyone interested in refinancing a home and we will definitely use them again in the future.
ksakainoshop April 21, 2014
Nelson and the Primary Residental gang are just awesome!Lance and I were very impressed on how fast, friendly,responsiveness, very knowledgeable.They made our refinance very easy 5 star service all the way!
Mary Choi April 6, 2014
I have had the pleasure of closing several real estate transactions with Darryl. He has an amazing work effort and will do everything he can to get the transaction to closing. He is always available to me and my clients; answering all our questions in a timely manner. I can attest to his ethics, hard work and compassion for his clients. The fact that we were able to close this very difficult transaction months after its original closing date is a great example of how Darryl never gave up and worked diligently to get my clients in their dream house! You can't go wrong using Darryl for all your transactions! A great guy all around!