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Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

818 Review(s)
4.97
Clifford Eugene H June 14, 2024
Mark was super, super helpful, patient, thorough and professional. Always quick to communicate with us and work through lots of complex issues. Highly recommend!
Tzyh N June 14, 2024
In terms of service and speed, Mark went above and beyond. But having the unpleasant surprise of a $90K+ increase in downpayment required between pre-approval and closing was disappointing.
Grace Hyunjoo L May 17, 2024
Their service is marked by efficiency and punctuality even through different time zone. We were impressed by their commitment to going the extra mile. We highly recommend!!!
Reply from Mark Ikehara | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much Grace! Glad we were able to close this for you folks!
Ioane Lu'uga F April 5, 2024
He was very excellent and helpful during this time when we really needed to get a loan.
Reply from Darren Au: I am incredibly grateful for your kind words and high rating, Ioane. Helping you secure a loan during a critical time was my utmost priority and I am glad I was able to provide the support you needed. Your satisfaction is of the utmost importance to us here at Primary Residential Mortgage, Inc. If you ever need any further assistance, please don't hesitate to reach out. Thank you again!
Rebecca Fagasa March 25, 2024
Darren and Mark went above and beyond to guide us through one of the most difficult and unusual financial situations to successfully close our loan !! They are amazing. Mahalo Nui Loa Ioane & Rebecca Fagasa