We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
854 Review(s)
4.97
Brandon Hirokawa
July 16, 2024
Awesome job Mark!
Pat Muneno
July 3, 2024
Great job as always!!!!
Reply from Darren Au: I'm really glad to hear you had a positive experience, Pat! It's always a pleasure working with you. Thanks for the stellar review and the perfect rating! Looking forward to our next opportunity to serve you at Primary Residential Mortgage, Inc.
Isabella Forster
June 26, 2024
Darren, Mark deserves a medal for bringing these clients through the finish line. He is absolutely wonderful and so even-keeled. I'm always looking forward to working with you—Mahalo nui loa.
Aloha, Isabella
Reply from Darren Au: It's always fantastic to hear from you, Isabella. I couldn't agree more about Mark, his dedication and hard work are truly commendable. I look forward to our future collaborations as well. Your kind words mean a lot to us here at Primary Residential Mortgage, Inc. Mahalo nui loa right back at you!
Clifford Eugene Hahn
June 14, 2024
Mark was super, super helpful, patient, thorough and professional. Always quick to communicate with us and work through lots of complex issues. Highly recommend!
Reply from Darren Au: Thanks for your amazing review, Clifford! I'm so glad to hear that you found my service helpful and professional. I firmly believe in being thorough and patient while dealing with complex issues to ensure a smooth process. Your recommendation is greatly appreciated and I look forward to assisting you again in the future. Thank you for choosing Primary Residential Mortgage, Inc.
Tzyh Ng
June 14, 2024
In terms of service and speed, Mark went above and beyond. But having the unpleasant surprise of a $90K+ increase in downpayment required between pre-approval and closing was disappointing.