We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
866 Review(s)
4.97
Kendelle Yamamoto
September 16, 2024
My clients, 1st time VA Buyers were working with a large VA Lender NOT in Hawaii. We opened escrow, missed the Conditional Loan deadline, was unable to reach the lender in charge of the case, and my buyers were frustrated and worried that we would fall out of transaction. We filed an extension to closing, because we were still waiting in line to have the file reviewed. It was time to make a switch, I reached out to Linda, and then we started moving! She contacted my buyers the very day I called her, walked them through the process, got the pre-approval, Conditional Loan Approval and Final Loan Approval in 8 days, closing 3 days earlier than the extended closing date. I can’t emphasize enough the importance of working with a local lender who can complete the whole process “in-house”. Linda and her team at PRMI, literally saved this transaction. The communication personally, thru email, and video tutorials, was exactly what my clients needed. Many, many MAHALOS Linda and the PRMI team.
Gene Neal
September 16, 2024
Jenna is always great with quick and open communication! One of the reasons that my sellers chose to work with the buyer is because I worked with Jenna in the past, and told them I was confident in her ability to get things done. Working with Jenna was a win-win for both the buyer and seller!
Adam Rafael Cervantes
September 6, 2024
Linda was very detailed and was able to provide information to help us understand the process and steps of going through our home loan a lot simpler.
Kendelle Yamamoto-Moran
August 22, 2024
Jenna, this was our first time closing a transaction together, but it won't be the last. You were amazing! Thank you for your invaluable help in guiding my first-time homebuyers through every step of the transaction.
PRMI, I want to express my deepest gratitude for your professionalism and unwavering support. You truly made my job so much easier. The program you have for the E&V Advisors sets us all up for success. Your team and all your efforts are greatly appreciated!
Reply from Jenna Nakagawa: Thank you so much, Kendelle, for taking the time to leave such a wonderful review! Your satisfaction means the world to me. I'm delighted to hear that you and your first-time homebuyers had a positive experience with us at Primary Residential Mortgage, Inc. I understand how challenging the process can be, especially for first-time homebuyers, so I'm glad I could provide guidance and support. I'm thrilled to have made a good impression and I'm looking forward to working together on future transactions. Thanks again for your kind words and recognizing the efforts of the PRMI team!
Paige Kauanoe Shizue Ahlo
August 16, 2024
Always answered any questions we had and never made me feel like I was asking a dumb question (first time home buyer). Got us a good rate for a good price. She was always receptive and quick to respond. Always kept us updated and informed on what we needed and what our next steps were. 10/10 I couldn’t have been happier!
Reply from Jenna Nakagawa: Hi Paige! Thank you so much for the generous 5-star rating and kind words. I'm thrilled to hear about your positive experience as a first-time home buyer with us at Primary Residential Mortgage, Inc. I strive to make sure that all your questions are answered, no matter how big or small they might seem. Keeping you updated and assisting in making your home buying process as smooth as possible is my top priority. I'm delighted to have been able to help you get a good rate and make this experience a happy one for you. Your satisfaction is my greatest reward. Looking forward to assisting you in the future. Thank you again, Paige! - Jenna Nakagawa