We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
882 Review(s)
4.98
Lillian T March 20, 2025
I was comfortable working with Lisa snd she helped me a lot to obtain my reverse mortgage.
Reply from Lisa Watabayashi: I'm glad to hear that you felt comfortable throughout the process, Lillian. It was a pleasure assisting you in obtaining your reverse mortgage. Thank you for your kind words.
Peter January 12, 2025
Extremely responsive to all the scenarios that I asked her to run, always looking for alternatives, and super communicativ, walking me through all the steps during close
Reply from Linda DeCosta | Loan Officer/Processor | Primary Residential Mortgage, Inc.: Thank you, Peter. It was a fun ride. :) I'm so grateful that you finally found a place to call home.
Barbara Ann Kazue December 26, 2024
Jenna is an awesome young lady to work with!!! Very professional, knowledgeable very kind and caring! She treated us like her family and I enjoyed every moment working with her!
I will miss talking to Jenna and will alway refer family and friends to her.
Just an awesome experience in buying our first home!!!
Reply from Jenna Nakagawa | Loan Officer/Processor | Primary Residential Mortgage, Inc.: I'm so thrilled to hear that you had such a positive experience, Barbara! It was truly a pleasure to work with you on the purchase of your first home. I'm glad that I was able to make the process feel like family—because that's how I view all of my clients. I look forward to any opportunity to work with you, or any of your friends and family, in the future. I will miss our talks as well! Thank you for your kind words and the stellar review. - Jenna Nakagawa | Loan Officer/Processor | Primary Residential Mortgage, Inc.
Milton Miyasato December 25, 2024
My wife and I really appreciate Jennas professionalism and extremely personable interaction. Jenna was alwyas responsive throughout this unfamiliar (to us) process whenevere my wife had any questions. She is very knowledgeable and we genuinely felt she always had our best interests at heart. I would definitley recommend her to anyone i know needing this service.
Milton Kazuo December 24, 2024
My wife and I really appreciate Jennas professionalism and extremely personable interaction. Jenna was alwyas responsive throughout this unfamiliar (to us) process whenevere my wife had any questions. She is very knowledgeable and we genuinely felt she always had our best interests at heart. I would definitley recommend her to anyone i know needing this service.
Reply from Jenna Nakagawa: Thank you so much for your kind words, Milton. It was a pleasure working with you and your wife. Your trust in me and Primary Residential Mortgage, Inc. is greatly appreciated. It's a joy to know that my efforts to be responsive and attentive to your needs were effective. I'm always here to help with any questions or concerns you may have in the future. Thank you again for recommending me - it means the world!