utm_source=website&utm_medium=direct&utm_campaign=sitefinity

Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

818 Review(s)
4.97
Michael Y September 2, 2023
Mark did his utmost to assure us of the best possible rate and was there even at closing to assure everything went uneventfully. He is always responsive and always follows through.
Reply from Mark Ikehara | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much Michael! Pleasure working with you and Helen!
Elizabeth Yee August 24, 2023
Mark was professional, quick to respond, and knowledgeable about the entire loan process. He kept me and my clients well informed and up to date on every step. He is great about answering messages, calls, and emails quickly. He is straight forward, understanding, and ethical. I like that he makes recommendations according to the client’s goals and honestly communicates what is and isn’t in the client’s best interest. Thank you for your excellent service, Mark! - Beth Yee, REALTOR-ASSOCIATE®| RS-86250
Reply from Owner: Thank you for the positive review, Elizabeth! We are happy you received professional, excellent service from Mark. Mark and everyone at PRMI Hawaii looks forward to working with you again!
Elizabeth Yee August 24, 2023
Mark was professional, quick to respond, and knowledgeable about the entire loan process. He kept me and my clients well informed and up to date on every step. He is great about answering messages, calls, and emails quickly. He is straight forward, understanding, and ethical. I like that he makes recommendations according to the client’s goals and honestly communicates what is and isn’t in the client’s best interest. Thank you for your excellent service, Mark! - Beth Yee, REALTOR-ASSOCIATE®| RS-86250
Beth Y August 24, 2023
Mark was professional, quick to respond, and knowledgeable about the entire loan process. He kept me and my clients well informed and up to date on every step. He is great about answering messages, calls, and emails quickly. He is straight forward, understanding, and ethical. I like that he makes recommendations according to the client’s goals and honestly communicates what is and isn’t in the client’s best interest. Thank you for your excellent service, Mark! - Beth Yee, REALTOR-ASSOCIATE®| RS-86250
Helen Y August 24, 2023
Mr. Ikehara guided my husband and me with sound financial advise and options. He was extremely prompt and responsive to our texts, emails and telephone calls. Mark kept us on schedule with appropriate reminders. He recommended us to an outstanding team of professionals that he works with such as the mortgage and title companies. He is efficient, extremely professional, courteous, prompt and patient. Really just a pleasure to work with. The whole experience was smooth, seamless and prompt. We are looking forward to working with Mr. Ikehara in the future.