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Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

815 Review(s)
4.98
Fukuyuki P December 15, 2023
Mark was very good at communication
Reply from Mark Ikehara: Thank you so much, Fukuyuki, for your generous feedback and amazing rating. Communication is a key aspect of my job and I am glad to know that my efforts to stay connected were appreciated. I look forward to assisting you with any future mortgage needs at Primary Residential Mortgage, Inc. Thanks again for choosing us!
Trisha Chieko A December 12, 2023
Mark did a great job.
Reply from Mark Ikehara | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much! Great working with you!
Dujradee A December 1, 2023
She went out of her zone to get this deal thru for me. She was very pleasant and comforting to work with.
Reply from Linda DeCosta: Thank you so much for your kind words, Dujradee. I'm thrilled to hear that you had a positive experience. I always strive to provide the best service to my clients and going the extra mile is part of my job. I'm glad I could help you with your deal and make the process comfortable for you. Your feedback means a lot to me and to Primary Residential Mortgage, Inc. Please don't hesitate to reach out in the future should you need anything else.
Andrew C October 28, 2023
This is the 3rd time that I have used Jared Kato. Extremely knowledgeable and helpful
Reply from Jared Kato: I'm delighted to hear that you've had another positive experience, Andrew! It's always a pleasure to provide you with valuable advice and support. I'm already looking forward to assisting you again in the future. Your continued trust in me and Primary Residential Mortgage, Inc. is greatly appreciated. Thank you for the 5-star rating!
Dustin Y October 16, 2023
Mark was very helpful and always made himself available to help me when I needed it.