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Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

818 Review(s)
4.97
Tasha Yumi Lai Sum F September 29, 2023
His knowledge and ability to explain intricate details of the process. His availabilty and quick response
Reply from Darren Au: Thank you for your feedback, Tasha. I am glad that you appreciated my knowledge and ability to explain the details of the process. I always strive to be available and respond promptly to all my clients at Primary Residential Mortgage, Inc. Your rating of 4 stars is appreciated, indicating that there's still room for improvement. I look forward to working with you again in the future, and I will make sure that your next experience will be even better.
Jeremy Gage September 18, 2023
Darren and Mark are the top 1% of loan brokers in HI. Up front and honest, hard working, and willing to go the extra mile.
Jeremy G September 18, 2023
Our original bank was unable to provide a final approval due to a building issue. We started the process with Mark Ikehara, and he was able to persuade the seller to wait a couple more weeks to close the loan. This was probably the most difficult part of the closing process and one most brokers would have balked at. Mark went above and beyond.
Reply from Darren Au: I'm truly grateful for your kind words, Jeremy. It was absolutely my pleasure to assist you during what can be a complex process. At Primary Residential Mortgage, Inc., we always strive to go above and beyond to ensure our client's needs are met, even if it means navigating through more difficult situations. Knowing that we were able to successfully close your loan, despite the challenges, is incredibly rewarding. Thank you for your trust and the excellent rating. We look forward to serving you again in the future.
Turi Kim September 9, 2023
We were trying to close as quickly as possible and they hustled to get things done for us. Mark Ikehara is also a great representative for PRMI's offices -- friendly, knowledgeable and very communicative, which helped since we live out of state. We will definitely be using them again for our future refinancing needs.
Turi HS K September 9, 2023
We were trying to close as quickly as possible and they hustled to get things done for us. Mark Ikehara is also a great representative for PRMI's offices -- friendly, knowledgeable and very communicative, which helped since we live out of state. We will definitely be using them again for our future refinancing needs.
Reply from Darren Au: I'm incredibly grateful for your kind review, Turi! Your satisfaction is of the utmost importance to us at Primary Residential Mortgage, Inc., and I'm thrilled to hear that you had such a positive experience. Mark and the rest of our team are indeed dedicated professionals who strive to keep our clients well-informed and at ease, even when closing quickly or working from out of state. We look forward to assisting you with your future refinancing needs. Thank you once again for your trust and support.