We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
815 Review(s)
4.98
Turi Kim
September 9, 2023
We were trying to close as quickly as possible and they hustled to get things done for us. Mark Ikehara is also a great representative for PRMI's offices -- friendly, knowledgeable and very communicative, which helped since we live out of state. We will definitely be using them again for our future refinancing needs.
Turi HS K
September 9, 2023
We were trying to close as quickly as possible and they hustled to get things done for us. Mark Ikehara is also a great representative for PRMI's offices -- friendly, knowledgeable and very communicative, which helped since we live out of state. We will definitely be using them again for our future refinancing needs.
Reply from Darren Au: I'm incredibly grateful for your kind review, Turi! Your satisfaction is of the utmost importance to us at Primary Residential Mortgage, Inc., and I'm thrilled to hear that you had such a positive experience. Mark and the rest of our team are indeed dedicated professionals who strive to keep our clients well-informed and at ease, even when closing quickly or working from out of state. We look forward to assisting you with your future refinancing needs. Thank you once again for your trust and support.
Michael Y
September 2, 2023
Mark did his utmost to assure us of the best possible rate and was there even at closing to assure everything went uneventfully. He is always responsive and always follows through.
Reply from Mark Ikehara | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much Michael! Pleasure working with you and Helen!
Elizabeth Yee
August 24, 2023
Mark was professional, quick to respond, and knowledgeable about the entire loan process. He kept me and my clients well informed and up to date on every step. He is great about answering messages, calls, and emails quickly. He is straight forward, understanding, and ethical. I like that he makes recommendations according to the client’s goals and honestly communicates what is and isn’t in the client’s best interest. Thank you for your excellent service, Mark! - Beth Yee, REALTOR-ASSOCIATE®| RS-86250
Reply from Owner: Thank you for the positive review, Elizabeth! We are happy you received professional, excellent service from Mark. Mark and everyone at PRMI Hawaii looks forward to working with you again!
Elizabeth Yee
August 24, 2023
Mark was professional, quick to respond, and knowledgeable about the entire loan process. He kept me and my clients well informed and up to date on every step. He is great about answering messages, calls, and emails quickly. He is straight forward, understanding, and ethical. I like that he makes recommendations according to the client’s goals and honestly communicates what is and isn’t in the client’s best interest. Thank you for your excellent service, Mark! - Beth Yee, REALTOR-ASSOCIATE®| RS-86250