Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

816 Review(s)
Dustin Y October 16, 2023
Mark was very helpful and always made himself available to help me when I needed it.
Brandon H October 13, 2023
Mark was excellent lender. From carefully guiding my first time buyer client through the financing process, to checking up with the 1031 exchange company to ensure our timeline was met, to always answering questions and phone calls 24/7, Mark went above and beyond to ensure my client was taken care of. I definitely plan on working with Mark again!
Devyn U October 12, 2023
Mark handled himself professionally - he provided good updates and was good at explaining loan options to our clients. He also helped our clients change their loan product multiple times throughout escrow and we were still able to close on time! Looking forward to working with Mark again in the future.
Tasha Yumi Lai Sum F September 29, 2023
His knowledge and ability to explain intricate details of the process. His availabilty and quick response
Reply from Darren Au: Thank you for your feedback, Tasha. I am glad that you appreciated my knowledge and ability to explain the details of the process. I always strive to be available and respond promptly to all my clients at Primary Residential Mortgage, Inc. Your rating of 4 stars is appreciated, indicating that there's still room for improvement. I look forward to working with you again in the future, and I will make sure that your next experience will be even better.
Jeremy Gage September 18, 2023
Darren and Mark are the top 1% of loan brokers in HI. Up front and honest, hard working, and willing to go the extra mile.