We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
814 Review(s)
4.98
Cherise A
January 4, 2024
Darren Au and Mark Ikehara were awesome! Closed on time with lower rates.
Reply from Darren Au: I'm truly appreciative of your feedback, Cherise. It was my pleasure to assist you in securing a lower rate and ensuring the closing was on time. Your satisfaction is what motivates our team at Primary Residential Mortgage, Inc. to continuously provide top-tier service. Thank you for your trust and the 5-star rating. Please don't hesitate to reach out if you have any future needs or questions.
Joshua Kaulana D
January 4, 2024
Easy to work with. Explained everything.
Reply from Darren Au: I'm thrilled to hear that you had a positive experience with me at Primary Residential Mortgage, Inc., Joshua. My top priority is always to ensure that clients feel comfortable and are well-informed about the process. It was a pleasure assisting you, and I appreciate your 5-star rating! Should you need any further guidance or support in the future, don't hesitate to reach out. Thank you once again! - Darren Au
Aaron Shin
December 21, 2023
Was a great experience working with Darren and the team they were on top of everything whatever questions we had they had an answer for and was willing to help out with any situation’s we had made a transition smooth and easy for us we will definitely use them in the future thanks for all your help
Jinny Hojin-Park S
December 21, 2023
Professional always on top of things and explain things in detail when we had questions definitely will use them again in the future
Reply from Darren Au: I am incredibly grateful for your kind words, Jinny. It's wonderful to hear that you found our services at Primary Residential Mortgage, Inc. to be professional and helpful. I always make sure to provide detailed answers to any questions, so it's rewarding to know that this was appreciated. Looking forward to assisting you with your future needs! Thank you again for the great review and the perfect rating.
Fukuyuki P
December 15, 2023
Mark was very good at communication
Reply from Mark Ikehara: Thank you so much, Fukuyuki, for your generous feedback and amazing rating. Communication is a key aspect of my job and I am glad to know that my efforts to stay connected were appreciated. I look forward to assisting you with any future mortgage needs at Primary Residential Mortgage, Inc. Thanks again for choosing us!