Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

818 Review(s)
Rebecca Sue F March 25, 2024
Darren and Mark went above and beyond to guide us through one of the most difficult and unusual financial situations to successfully close our loan !! They are amazing. Mahalo Nui Loa Ioane & Rebecca Fagasa
Reply from Darren Au: I'm genuinely thrilled to know that you had such a positive experience with us at Primary Residential Mortgage, Inc. It was indeed a complex situation, but that's exactly when our expertise truly shines. I'm happy that Mark and I could guide you through it and successfully close your loan. Knowing that you found our services amazing means a lot to us. Thank you so much for the perfect rating and for taking the time to share your experience. It was a pleasure working with you, Rebecca. Mahalo Nui Loa! Best, Darren Au.
Sharmaine C February 22, 2024
I'm so glad that I got to finally close a loan with you and PRMI! Definitely would be happy to work with you again Linda:). Thank you for the extra steps in taking care of the Paddocks. They are really happy with your personal services and helping them to understand the loan process since it's been a long time since their last home purchase. Just being able to realize that they could utilize their VA benefits was a HUGE plus for them and they felt so proud and validated to take advanantage of the VA benefit. That was what made this transaction with you extra special because other VA lenders didn't make it seem possible, or was hesitant because of the no email situation. Once again Linda, I'm so happy to have done this with you and looking forward to many more transactions with you!
Reply from Linda DeCosta | Loan Officer/Processor | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words, Sharmaine. It was truly a pleasure to work with the Paddocks and guide them through the loan process. Helping clients utilize their VA benefits is something I find highly rewarding and I'm delighted to know they felt proud and validated to do so. I'm thrilled to hear that you're happy with the service you received and I very much look forward to future transactions with you. Your satisfaction is my top priority, so it warms my heart to know I was able to make this process special for you. Thank you for choosing me and Primary Residential Mortgage, Inc. for your loan needs.
Michelle Leslie C February 6, 2024
Lisa was very helpful with explaining the process step by step. Excellent communication and quick responses during the entire process. We are very grateful for her service to get us to close at the end of the month.
Reply from Lisa Watabayashi: Thank you so much, Michelle, for your kind words and the 5-star rating. I'm so glad to hear that you found the process to be well-explained and that the communication met your expectations. It was my pleasure to assist you in reaching the end goal. Your trust and satisfaction are what I strive for. Wishing you all the best with your new chapter! With gratitude, Lisa Watabayashi, Primary Residential Mortgage, Inc.
Chambray Juanita Ulu M January 5, 2024
We appreciated the quick response and when we had any questions we always got an informative answer.
Reply from Darren Au: I'm delighted to hear that you appreciated the quick response times and informative answers, Chambray. Your positive feedback validates our commitment to excellent customer service at Primary Residential Mortgage, Inc. Thank you for the 5-star rating and for choosing to work with us. It was a pleasure assisting you.
Cherise A January 4, 2024
Darren Au and Mark Ikehara were awesome! Closed on time with lower rates.
Reply from Darren Au: I'm truly appreciative of your feedback, Cherise. It was my pleasure to assist you in securing a lower rate and ensuring the closing was on time. Your satisfaction is what motivates our team at Primary Residential Mortgage, Inc. to continuously provide top-tier service. Thank you for your trust and the 5-star rating. Please don't hesitate to reach out if you have any future needs or questions.