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Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

742 Review(s)
4.98
junmai808 March 5, 2014
While our latest transaction was in 2013, we've used Primary Residential Mortgage's services multiple times over the past several years. We've always enjoyed working with Nelson and his team who have been consistently friendly, knowledgeable and professional in supporting each of our financing and refinancing needs. They've also demonstrated sincere concern and resourcefulness on the rare occasion of unforeseen obstacles. For example, during our latest refinancing transaction, the initial property appraiser which is assigned by a third party clearinghouse inexplicably did not complete our property appraisal thereby stalling our refinancing efforts. This prompted Nelson and his staff to engage with the third party clearinghouse to expedite our property appraisal with a replacement appraiser. We look forward to future opportunities to employ his staff's services again.
rkoba50 March 4, 2014
Nelson and his staff have been very responsive and knowledgeable. I work all the time and need a company to provide top notch service around my schedule. They have always been available to meet and to provide advice even during off-hours. I highly recommend their services.
takahasht006 March 4, 2014
I highly recommend Nelson Oyadomari of Primary Residential Mortgage. He is extremely professional, trustworthy and knowledgeable in his field of expertise. It was easy working with Nelson and his staff. They provided excellent service and were very organized, informative and helpful throughout the refinancing process.I will definitely use Nelson and his team again!
LaurenUshijima Mori March 4, 2014
Nelson and his team went above and beyond in handling our transaction and shopped around to give us different financing options. They are very efficient and were always available to answer our questions. We made the right choice with Primary Residential Mortgage, Inc. and based on our personal experience, we highly recommend them.
rbucasas March 4, 2014
My wife Myrna and I were really impressed with the personal service and the extreme knowledge that Mr. Jared Kato was able to share with us during our most recent refinancing experience. Despite the fact that we live on the island of Kauai, and Jared's office is located in Honolulu, we felt like he was here with us to take care of our questions and financial needs. All I needed to do was give him a call or drop him an email, and Jared would respond in a very timely manner. He made my wife and I really feel special and was always looking out for our best interest.On one of our visits to Honolulu, my wife and I made it a point to call Jared and ask to meet him in person, so we could personally express our gratitude for his services. We found a need to also share with him a gift of Aloha from our island.In a nutshell, I would HIGHLY recommend Mr. Jared Kato and I already did, to all of my family and friends.Thank you for allowing us to share this short not with you.Richard and Myrna BucasasPO Box 441Waimea, HI 96796