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Client Reviews

We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:

Overall Rating:

483 Review(s)
4.94
Galen M February 8, 2024
Great client service!
Reply from Craig Fujikawa: Thank you for your kind words, Galen. I'm thrilled to hear that you had a positive experience with Primary Residential Mortgage, Inc. Our goal is always to provide superior client service, and I'm glad to know we hit the mark for you. Your feedback is greatly appreciated. Thank you for choosing us and for your high rating. Looking forward to serving you again in the future.
Porsche N January 26, 2024
Great communication! I appreciate the quick responses throughout the transaction.
Reply from Steven Tagawa: I'm thrilled to hear that you had a positive experience with our communication during your transaction at Primary Residential Mortgage, Inc. Ensuring a swift and efficient process is one of my top priorities, and I'm glad to know I was able to meet your expectations. Thank you for taking the time to leave such a wonderful review, Porsche. Your 5-star rating truly means a lot to me. Please don't hesitate to reach out if you need any more assistance in the future. - Steven Tagawa
Rolly G January 26, 2024
Sean is very knowledgeable and easy to work with. Every step of the way, Sean communicated very clearly and efficiently. I will partner with Sean again for future real estate transactions.
Reply from Sean Hashimoto: I am truly grateful for your kind words, Rolly. It was a pleasure helping you throughout the process, and I'm glad that my expertise was beneficial. I look forward to our future collaborations for any of your real estate transactions. Thank you for choosing Primary Residential Mortgage, Inc. and for your 5-star review!
Malia Leilani S January 22, 2024
I am very happy that I found Steven. He is very knowledgeable and has excellent communication and people skills. This is our first home purchase and he kindly answered every question we had. I am truly grateful for his kind personality. Mahalooo Pleeenntty!
Reply from Steven Tagawa: I'm incredibly grateful for your kind words, Malia. It was a pleasure to guide you through your first home purchase and I'm thrilled that you found my knowledge and communication skills helpful. Remember, I'm always here for any questions or needs you may have in the future. Congratulations on your new home! Mahalo nui loa.
Isaac Emmett Anthony K January 22, 2024
We would have like to have had a more engaging experience with the loan documents. It was a little cumbersome trying to figure out and navigate through all the documents. We were tasked to print out all pages which was alot and fill out on our own. We were first timers and it got a little confusing.