We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
488 Review(s)
4.94
David S
January 12, 2024
Steve was thorough and patient with my client and kept us updated throughout the process.
Reply from Steven Tagawa: I sincerely appreciate your kind words and the fantastic rating, David! I always strive to keep my clients well-informed and comfortable throughout the process. Your feedback makes all the effort worthwhile. Looking forward to assisting you or your clients in the future at Primary Residential Mortgage, Inc. Thanks again! - Steven Tagawa
Erwin V P
January 11, 2024
Sean was terrific and handled uncertainty very well and was great with communication
Reply from Sean Hashimoto: Thank you so much for your kind words, Erwin. I work hard to meet expectations like yours, and I'm happy to hear that I hit the mark for you. Communication is always key in our process here at Primary Residential Mortgage, Inc. I am glad you felt that from our interactions. Looking forward to working with you again in the future.
Debbie Ann K
January 10, 2024
There wasn't a sufficient amount of communication through the entire process. We weren't provided enough instructions or any explanation on what our final steps were. Confusion during closing. Unfortunately, it wasn't a good first experience.
Ridge Nanato O
January 9, 2024
Sean was constantly up to date, considering all factors to best suite my needs. He communicated extremely well and never failed to update me on incoming information and forms. Sean tried his very best at all times to best support my experience.
Reply from Sean Hashimoto: I'm truly humbled by your kind words, Ridge. It was my pleasure to support you throughout your experience with Primary Residential Mortgage, Inc. Having clients like you makes my job incredibly rewarding. I'm pleased to hear that you felt well informed and supported at every turn. Rest assured, I will continue to strive for excellence in providing the best possible service. Thank you once again for your positive feedback and the perfect rating. If you ever need assistance in the future, don't hesitate to reach out.
Kelley Z
December 25, 2023
May from Primary Residential Mortgage is aMAYzing!
Smart, sincere and kind! I highly recommend May!
Reply from May Cabusas: Thank you so much, Kelley, for your wonderful review and perfect rating. I am thrilled to hear that you had a positive experience with me at Primary Residential Mortgage, Inc. Your recommendation means a lot. It was my pleasure to assist you and I look forward to future opportunities to serve you. Thanks again!