We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
537 Review(s)
4.93
Stephen Donald Nishi October 4, 2024
Sean was an exceptional mortgage loan officer who made the entire home-buying process smooth and stress-free. His extensive knowledge of the industry was evident, and he took the time to explain every detail to me as a first-time homebuyer. Sean was always patient, answering my questions thoroughly and ensuring I understood each step. He was proactive in providing updates and was always available to address my concerns. I highly recommend Sean to anyone looking for a dedicated and knowledgeable professional to guide them through the mortgage process.
Reply from Sean Hashimoto: Stephen, thank you for your stellar 5-star review. I'm glad to hear that your home-buying experience was smooth and stress-free. As a mortgage loan officer at Primary Residential Mortgage, Inc., my main goal is to provide a seamless process for all my clients, especially first-time homebuyers. It was truly a pleasure assisting you, answering all your queries, and guiding you each step of the way. Reviews like yours reassure me that I'm on the right track! I appreciate your strong recommendation and look forward to working with you again in the future. Thanks again, Stephen!
Wen-Feng September 20, 2024
He is very knowledgeable and efficient . Always respond quickly.
Reply from Sean Hashimoto: Thanks so much for the glowing review, Wen-Feng! I'm thrilled to hear that you found my service knowledgeable and efficient. At Primary Residential Mortgage, Inc., we strive to respond quickly and efficiently to all our customers. Your satisfaction is my highest priority. Thank you for choosing me for your mortgage needs!
Laura September 19, 2024
Sean knows his stuff. He knows the ins and outs of the whole lending process and leads you through with good communication and with the least amount of stress possible. He seems to always be working and answers emails, texts, and calls promptly and professionally and personably. He’s knowledgeable, dedicated and conscientious, and I don’t have to worry when I work with Sean. I know the loan will get done and that my clients will be happy. Sean provides incredible service and has superior customer service and communication skills. He is the only loan officer I recommend to my clients. He is the best!
Reply from Sean Hashimoto: I'm truly humbled by your kind words, Laura. It's always a joy to help clients navigate the lending process and your trust in me means a lot. I'm delighted to hear that you've had a positive experience and that you're satisfied with my customer service. It's my mission to always ensure the loan process is as stress-free as possible. Thank you for recommending me to your clients, I look forward to providing the same level of service to them. Your satisfaction is my top priority at Primary Residential Mortgage, Inc. Let me know if you need any further assistance in future.
Steven September 19, 2024
Sean is one of the best lenders I have had the pleasure of working with and I have been in real estate since 1988. He is one of the few that works nights and evenings, weekends and holidays via text. Unbelievable service. I always mention his name and share his contact info when I hear of another Buyer looking for a a great reliable lender.
Reply from Sean Hashimoto: Thank you so much for your kind words, Steven. I'm thrilled to hear that you were satisfied with my service, and I really appreciate the faith you put in me. Hearing that you consider me a reliable lender and that you're willing to refer me to other potential buyers is the highest compliment I could receive. It was a pleasure to work with you on your purchase and I look forward to the opportunity to serve you again in the future.
Aaron September 17, 2024
Sean was a rockstar! Closed this loan within a short time window, navigated us through some challenges along the way. Buyers are super happy - thanks Sean!!
Reply from Sean Hashimoto: I'm thrilled to hear that you had such a positive experience and that I could help navigate through those challenges. Your satisfaction is my top priority, and I'm delighted that your buyers are happy as well. It was a pleasure working with you, Aaron. Looking forward to assisting you again in the future. Thanks for your kind words and for the stellar 5-star review!