Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
118 Review(s)
4.88
Isaac Emmett Anthony K
January 22, 2024
We would have like to have had a more engaging experience with the loan documents. It was a little cumbersome trying to figure out and navigate through all the documents. We were tasked to print out all pages which was alot and fill out on our own. We were first timers and it got a little confusing.
David S
January 12, 2024
Steve was thorough and patient with my client and kept us updated throughout the process.
Reply from Steven Tagawa: I sincerely appreciate your kind words and the fantastic rating, David! I always strive to keep my clients well-informed and comfortable throughout the process. Your feedback makes all the effort worthwhile. Looking forward to assisting you or your clients in the future at Primary Residential Mortgage, Inc. Thanks again! - Steven Tagawa
Debbie Ann K
January 10, 2024
There wasn't a sufficient amount of communication through the entire process. We weren't provided enough instructions or any explanation on what our final steps were. Confusion during closing. Unfortunately, it wasn't a good first experience.
Terri M K M
August 16, 2023
Steven was so easy to work with and would answer any questions we had.
Reply from Steven Tagawa: I'm elated to hear that you had a positive experience working with me, Terri. Your satisfaction is my top priority, so I'm always here to answer your questions. Thanks for taking the time to leave such a wonderful review and for rating me 5 stars. Looking forward to serving your future mortgage needs at Primary Residential Mortgage, Inc.
Muhammad Yousif M
June 16, 2023
That was my first purchase he guided me through the process with patience