Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
118 Review(s)
4.88
Reyn Haruo K
April 27, 2024
Steven was so incredibly helpful from start to finish. I never hesitated to reach out to him with the many questions that I had throughout the process. He was prompt with his responses and was willing to walk me through each step. A true professional that cares about his clients.
Reply from Steven Tagawa: Hi Reyn! I'm overjoyed to hear that you had a positive experience. Your words are incredibly kind and appreciated. I'm glad I could be there to help you navigate through the process and answer your questions. At Primary Residential Mortgage, Inc., we definitely prioritize our clients' needs and satisfaction. Looking forward to the opportunity to serve you in the future. Be well, Reyn! Steven Tagawa.
Darrell K
April 22, 2024
Top notch service. Knowledge in this market helped tremendously.
Reply from Steven Tagawa: I'm sincerely grateful for your kind words and the 5-star rating, Darrell. It's always rewarding to hear that my knowledge of the market has been beneficial to my clients. I'm here for any future needs you might have at Primary Residential Mortgage, Inc. Thanks again for taking the time to share your positive experience.
Wanyu Y
April 1, 2024
He answer a lot of loan question for me. And very patient and nicely. Always respond my question quickly. He also has so professional financial knowledge.
Reply from Steven Tagawa: I greatly appreciate your kind words and positive rating, Wanyu. I'm always here to answer any of your loan questions and I'm glad I was able to assist you. Your feedback is a testament to the level of commitment we have at Primary Residential Mortgage, Inc. to keep our clients informed and comfortable throughout their loan process. Please do not hesitate to reach out if you have any more questions in the future. Thank you once again.
Porsche N
January 26, 2024
Great communication! I appreciate the quick responses throughout the transaction.
Reply from Steven Tagawa: I'm thrilled to hear that you had a positive experience with our communication during your transaction at Primary Residential Mortgage, Inc. Ensuring a swift and efficient process is one of my top priorities, and I'm glad to know I was able to meet your expectations. Thank you for taking the time to leave such a wonderful review, Porsche. Your 5-star rating truly means a lot to me. Please don't hesitate to reach out if you need any more assistance in the future. - Steven Tagawa
Malia Leilani S
January 22, 2024
I am very happy that I found Steven. He is very knowledgeable and has excellent communication and people skills. This is our first home purchase and he kindly answered every question we had. I am truly grateful for his kind personality. Mahalooo Pleeenntty!
Reply from Steven Tagawa: I'm incredibly grateful for your kind words, Malia. It was a pleasure to guide you through your first home purchase and I'm thrilled that you found my knowledge and communication skills helpful. Remember, I'm always here for any questions or needs you may have in the future. Congratulations on your new home! Mahalo nui loa.