We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
816 Review(s)
4.98
Michelle Leslie C
February 6, 2024
Lisa was very helpful with explaining the process step by step. Excellent communication and quick responses during the entire process. We are very grateful for her service to get us to close at the end of the month.
Reply from Lisa Watabayashi: Thank you so much, Michelle, for your kind words and the 5-star rating. I'm so glad to hear that you found the process to be well-explained and that the communication met your expectations. It was my pleasure to assist you in reaching the end goal. Your trust and satisfaction are what I strive for. Wishing you all the best with your new chapter! With gratitude, Lisa Watabayashi, Primary Residential Mortgage, Inc.
Chambray Juanita Ulu M
January 5, 2024
We appreciated the quick response and when we had any questions we always got an informative answer.
Reply from Darren Au: I'm delighted to hear that you appreciated the quick response times and informative answers, Chambray. Your positive feedback validates our commitment to excellent customer service at Primary Residential Mortgage, Inc. Thank you for the 5-star rating and for choosing to work with us. It was a pleasure assisting you.
Cherise A
January 4, 2024
Darren Au and Mark Ikehara were awesome! Closed on time with lower rates.
Reply from Darren Au: I'm truly appreciative of your feedback, Cherise. It was my pleasure to assist you in securing a lower rate and ensuring the closing was on time. Your satisfaction is what motivates our team at Primary Residential Mortgage, Inc. to continuously provide top-tier service. Thank you for your trust and the 5-star rating. Please don't hesitate to reach out if you have any future needs or questions.
Joshua Kaulana D
January 4, 2024
Easy to work with. Explained everything.
Reply from Darren Au: I'm thrilled to hear that you had a positive experience with me at Primary Residential Mortgage, Inc., Joshua. My top priority is always to ensure that clients feel comfortable and are well-informed about the process. It was a pleasure assisting you, and I appreciate your 5-star rating! Should you need any further guidance or support in the future, don't hesitate to reach out. Thank you once again! - Darren Au
Aaron Shin
December 21, 2023
Was a great experience working with Darren and the team they were on top of everything whatever questions we had they had an answer for and was willing to help out with any situation’s we had made a transition smooth and easy for us we will definitely use them in the future thanks for all your help