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We offer loan options for almost every situation, whether you’re buying your first home, refinancing or investing in property. We’ll discuss your unique goals and find the loan that’s right for you.

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Our experienced Loan Officers are local pros who love the communities they serve. They're here to help find tailored mortgage solutions that suit you.

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Local Specialists, National Resources

When you work with our Primary Residential Mortgage, Inc. Hawaii mortgage team, you get to work with people who live in your community and know your area well. We’re your neighbors, and we’re passionately invested in your success and the future of our community. We truly want to get to know you and help you today as well as years down the road.

And while you get the benefit of working with locals, you also get the perks of working with a nationwide company with the resources to provide a huge selection of loan options so you can choose the right one for your specific needs.

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Customer Reviews

Overall Rating:

815 Review(s)

Ioane Lu'uga F April 5, 2024

He was very excellent and helpful during this time when we really needed to get a loan.

Reply from Darren Au: I am incredibly grateful for your kind words and high rating, Ioane. Helping you secure a loan during a critical time was my utmost priority and I am glad I was able to provide the support you needed. Your satisfaction is of the utmost importance to us here at Primary Residential Mortgage, Inc. If you ever need any further assistance, please don't hesitate to reach out. Thank you again!

Rebecca Fagasa March 25, 2024

Rebecca Sue F March 25, 2024

Darren and Mark went above and beyond to guide us through one of the most difficult and unusual financial situations to successfully close our loan !! They are amazing. Mahalo Nui Loa Ioane & Rebecca Fagasa

Reply from Darren Au: I'm genuinely thrilled to know that you had such a positive experience with us at Primary Residential Mortgage, Inc. It was indeed a complex situation, but that's exactly when our expertise truly shines. I'm happy that Mark and I could guide you through it and successfully close your loan. Knowing that you found our services amazing means a lot to us. Thank you so much for the perfect rating and for taking the time to share your experience. It was a pleasure working with you, Rebecca. Mahalo Nui Loa! Best, Darren Au.

Sharmaine C February 22, 2024

I'm so glad that I got to finally close a loan with you and PRMI! Definitely would be happy to work with you again Linda:). Thank you for the extra steps in taking care of the Paddocks. They are really happy with your personal services and helping them to understand the loan process since it's been a long time since their last home purchase. Just being able to realize that they could utilize their VA benefits was a HUGE plus for them and they felt so proud and validated to take advanantage of the VA benefit. That was what made this transaction with you extra special because other VA lenders didn't make it seem possible, or was hesitant because of the no email situation. Once again Linda, I'm so happy to have done this with you and looking forward to many more transactions with you!

Reply from Linda DeCosta | Loan Officer/Processor | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words, Sharmaine. It was truly a pleasure to work with the Paddocks and guide them through the loan process. Helping clients utilize their VA benefits is something I find highly rewarding and I'm delighted to know they felt proud and validated to do so. I'm thrilled to hear that you're happy with the service you received and I very much look forward to future transactions with you. Your satisfaction is my top priority, so it warms my heart to know I was able to make this process special for you. Thank you for choosing me and Primary Residential Mortgage, Inc. for your loan needs.

Michelle Leslie C February 6, 2024

Lisa was very helpful with explaining the process step by step. Excellent communication and quick responses during the entire process. We are very grateful for her service to get us to close at the end of the month.

Reply from Lisa Watabayashi: Thank you so much, Michelle, for your kind words and the 5-star rating. I'm so glad to hear that you found the process to be well-explained and that the communication met your expectations. It was my pleasure to assist you in reaching the end goal. Your trust and satisfaction are what I strive for. Wishing you all the best with your new chapter! With gratitude, Lisa Watabayashi, Primary Residential Mortgage, Inc.